Data Deletion Policy
1. Request and visibility
Request deletion from account settings or contact support. We verify identity or authority as appropriate. A valid in-app request places the account into the existing deletion process and hides the profile from normal platform viewing. Support will explain any additional information needed for an email request.
2. Review and cancellation
A person reviews the request. Under the standard account process, approval starts a 14-day cancellation period. You can cancel during that period before irreversible erasure begins. If a request is refused or delayed, we will explain the relevant reason where lawful. This normal process does not postpone an urgent removal duty or a shorter applicable legal deadline.
3. What is erased
Final erasure removes eligible profile and account records, authentication access and associated owned files. Related platform records are deleted or disconnected according to the applicable relationship rules. File deletion is checked separately from database deletion. We do not confirm completion while an unresolved eligible-file deletion is still pending.
4. Open reports
During account erasure, files needed for open or reviewing abuse reports remain restricted. After that account is erased, closing the report queues deletion of retained evidence. A documented preservation hold can temporarily prevent deletion; access remains restricted and the hold is reviewed. Closing a report for an otherwise active account is not the trigger for account-erasure cleanup. The general case-retention schedule remains a pre-publication requirement.
5. Backups and external copies
Backup copies expire under the published operational retention schedule. If recovery uses an older backup, we reapply completed deletion decisions before resuming normal use. We cannot directly delete copies another user lawfully or unlawfully saved outside VolleyEngine or remove content hosted by an unrelated film or social provider. We will explain relevant limitations when responding to a request.
6. Confirmation and problems
We record the result of erasure without retaining unnecessary profile contents. A failed step stays pending for retry or manual attention. Contact support if a profile or file remains accessible after confirmed completion. We will investigate and correct an incomplete deletion rather than treating removal of the account row as sufficient.
Questions about this page? support@volleyengine.com